Earlier this year, Day beforean AI platform for plaintiffs’ law firms, has launched the beta version of an AI-powered intake feature that the company said would transform the way plaintiffs’ law firms capture and qualify prospects. After a beta program with over 40 companies, Eve has announced the general availability of its full version AI Admissions Platformwhich includes “Jenny,” an AI voice agent capable of answering incoming calls on behalf of law firms.
The voice agent has been trained specifically for personal injury and employment cases and uses a voice modeled after one of Eve’s own employees. Jay Madeswaran, CEO and co-founder of Eve, said the voice agent follows dynamic scripts based on the same ones that law firms offer to train their human intake specialists.
“The same script that you use to train your staff, you can give it to us, and it trains the officer to follow that talk track,” Madeswaran said.
The system is designed to handle sophisticated intake workflows, including conditional questions based on case details. For example, if a caller mentions a head injury, the agent may investigate further to determine if it is a head injury, which could have a significant impact on the value of the case.
The agent is programmed with several safeguards, Madeswaran said, including confirming the accuracy of callers’ names and phone numbers, avoiding providing legal advice and handling common objections.
Deployment options
Law firms can deploy the voice agent based on their own preferences. Some companies might use routing systems offering callers the choice between waiting for a human agent or speaking immediately with the AI, while others will integrate it directly into their call flow.
Asked about practices regarding agent disclosure as AI, Madeswaran noted that approaches vary by company and jurisdiction. “People are smart enough to understand it too, and they don’t really seem to care,” he said, although the system can be configured to identify itself as AI if you want.
The voice agent integrates with existing phone systems like Zoom and RingCentral, so businesses don’t necessarily need to use Eve’s proprietary agent to benefit from the platform’s other intake features.
Comprehensive AI Admissions Platform
The voice agent is part of Eve’s broader AI Intake platform, which combines AI-powered voice agents, call transcription and case qualification into a single intake solution. The platform provides 24/7 coverage, ensuring that complaining businesses never miss a lead, whether after hours, during overflow, or during peak call volumes.
Beyond answering calls, the intake system automatically categorizes and scores prospects based on company-defined criteria. The platform analyzes call transcripts and extracts key case information, including case type and indicators of potential value.
For businesses using compatible case management systems, Eve can automatically handle data entry, allowing human intake specialists to focus more on listening and building relationships with prospects rather than filling out forms.
“We’ve already seen that our beta customers have a pretty big impact on their conversion rates because they seem a lot nicer,” Madeswaran said.
Beta Program Feedback
Beta participants included firms such as Mike Morse Law Firm, Archuleta Law Firm and Ghaffari Law Firm, with participants reporting immediate improvements in responsiveness, lead quality and staff efficiency, Eve said.
“Becoming AI native has set us apart from day one,” said Farnaz Ghaffari, founder of Ghaffari Law Firm, in a statement provided by Eve. “With Eve’s AI Intake, we can move faster, grow smarter, and give every client confidence that they have chosen the right firm. It’s like we’ve doubled our capacity overnight – not by hiring more staff, but by using our team where they add the most value.”
Mike Morse, owner and CEO of Mike Morse Law Firm, said AI is a competitive necessity. “We’re ready to integrate AI into every aspect of our law firm. …The AI voice is going to answer our phones. It’s going to manage our front desk. It’s going to answer our clients’ calls.”
The intake feature natively connects to Eve’s existing case management tools and works with leading case management system platforms. Once a lead is qualified and accepted, it can proceed directly to a matter in which the firm can begin pre-litigation work, including medical record analysis, demand preparation, and discovery management.
The system includes a feature called “Scribe” that can live record calls and automatically upload them to the platform with transcripts, similar to meeting recording tools.
Recent funding and future plans
The new intake feature follows Eve’s recent $103 million Series B funding round. Madeswaran said the company plans to release more features throughout the year.
For existing Eve customers, the onboarding feature can be activated by contacting the company, especially if they already have a case management system and telephony provider integrated into the platform.
The focus on admission addresses what Madeswaran called a critical challenge for business owners: “A lot of times you really don’t want to miss that $10 million deal that could slip through the cracks. » He attributed the missed opportunities to a combination of factors, including hiring, training, standard operating procedures and timeliness of follow-up.
While the current version focuses on telephone intake, Madeswaran said processing leads from other channels like email and text messaging is under development.
